Our follower Sam, is a normal husband looking to boost his future leads. He is thirtysomething as well as married with 2 children. He copes with his family members in rented out accommodation with the neighborhood council designated real estate association. He functions full-time 9-5 with the regional council as a human resources policeman and is additionally a part-time mature pupil researching Organization Management two evenings each week.
Sam goes to practically every home video game and around 5 away games per period, however he is not a season ticket holder. He angled manage the one-off price and does not know concerning the budget strategy payment terms. He normally meets a close friend at a neighborhood pub before house video games, as he thinks it is as well expensive to eat and drink in the stadium.
Sam has a ‘Residents and Fans’ smart card issued by the regional football club as part of a joint venture with the local council. The card is a Football Club Membership Card with a shut bag, a payment center that is just valid in the arena and also the club’s retail outlets (a closed handbag had and run by or in behalf of the club can produce hundreds of thousands of pounds in added income and performance gains).
The ‘Residents and also Advocates’ smart card likewise allows payment by Europay/ MasterCard/ Visa (EMV) as well as is Neighborhood Authority Smart card Specifications e-Organisation (LASSeO) & Integrated Transportation Criteria Organisation (ITSO) certified. This means that it can be used to gain access to council supplied services and on local transport. The card has additionally been created and inscribed according to the emerging Specifications for Smart Card Innovation in Stadia.
MONDAY
Sam visit to the club’s website and also checks the components for the coming month. He chooses to purchase 2 tickets for tomorrow nights cup video game, when he will take a good friend from work who has actually never been in the past. Sam simply enters his ‘Residents as well as Advocates’ smart card number right into the purchase screen. He selects to pay for the ticket with the EMV payment. When the purchase is complete Sam check his Loyalty points balance and it has boosted by 200 (100 per ticket) He selects the ‘print in the house’ option, prints both barcoded tickets and afterwards sets off for work.
The bus gets here. Sam hops on as well as provides his ‘Residents and Supporters’ card, which shops his ITSO certified regular monthly bus ticket to the visitor.
At the workplace Sam uses his ‘Citizens and also Advocates’ smart card at the office building access control viewers. This enables him to open the major entryway door. Since the card likewise acts as Sam’s staff pass it additionally has his photo as well as gives him access to his office and also various other pertinent areas in the building. At lunchtime Sam is busy so he makes a decision to eat at the staff dining establishment. Many personnel have council released cards for Accessibility ID and also to spend for food but Sam’s can use his ‘Locals and Supporters’ card in all council staff dining establishments. Nonetheless, the e-purse utilized in council restaurants does not allow Sam to accru points, unlike the other e-purse additionally on the card.
At 17:00 Sam leaves the office and also takes a trip house on the bus again using his ‘Locals as well as Fans’ card, which shops his ITSO certified monthly bus ticket.
Monday is just one of both evenings a week that Sam attends a part-time training course held at the football club conference centre.
Sam drives to the arena and also provides his ‘Residents and also Advocates’ smart card to the car parking barrier. This opens as the CRM system tells it that Sam is Researching tonite so is qualified to free auto parking. When the evenings study is over Sam leaves the parking lot using the ‘Citizens and also Supporters’ card to open the departure barrier.
When Sam gets residence he checks his Loyalty Points balance once more and sees that he received 50 point for going to college, as becomes part of a local ‘Self Advancement’ program run by the council and supported by local services.
Variety of uses the ‘Residents as well as Advocates’ card. (10 ).
Week in the Life of a Football Fan with a Resident’s Smart Card
Component 2 of 8
TUESDAY
Sam follows his normal regimen making use of the ‘Locals and Advocates’ smart card on the bus and also to access his office complex. At lunch time he enters to the library and borrows a book associating with his Organization Management course. He uses the self-service workdesk and also provides the ‘Citizens and also Fans’ smart card to sign up the financing of the books, as the card also works as a library card.
Sam determines to go straight to the football club from the office and meets his friend outside the stadium. Sam becomes aware that he has forgotten his ticket, however is not concerned as he just mosts likely to the club shop where they reviewed his card and verify he was provided with a legitimate ticket. They then verify the gain access to control system to accept the card. (Actually Sam did not require to do this as when he made use of the card to ID himself online the previous day when acquiring the tickets, the card and also the barcoded ticket were instantly added to the gain access to control system as legitimate for access for this video game. The system nevertheless would only approve the initial form i.e. card or ticket for entry, as soon as one type had been utilized the second would certainly be immediately rendered void this is for protection and profits protection functions.).
Sam’s good friend gets here and also they both enter the arena Sam with the ‘Locals and also Fans’ smart card and also his pal with his own barcoded ticket. In the stadium Sam as well as buddy both get a drink as well as something to consume. As Sam has the ‘Residents and also Supporters’ smart card he goes straight to the cashless payment line which is shorter than the cash line. To improve take-up of the brand-new ‘Locals and Supporters’ card there is a price cut on all items when paying with the pre pay e-purse. Sam pays making use of the shut e-purse as well as he is offered quicker than his close friend that is paying with cash. Sam additionally conserves money. Sam then obtains a text message from the football club Occasions Group thanking him for getting in the arena early and offers him a BOGOFF (Buy One Get One For Free) deal on the brand-new line in pasties from a local bakers if he uses his shut e-purse for repayment.
Sam and also pal see the initial half during which Sam tops up his e-purse on his ‘Citizens and also Advocates” smart card by text Then at half time he capitalizes on the BOGOFF offer.
After the suit pal Sam uses his ‘Citizens and Supporters’ smart card for the bus trip house. In the house Sam checks his commitment account as well as sees an overall of 125 brand-new points from his acquisitions and also because he got in the arena early.
Number of uses the ‘Residents and Advocates’ card. (10 ).
Week in the Life of a Football Supporter with a Resident’s Smart Card.
Part 3 of 8.
Wednesday.
Sam follows his typical regular right into work using the ‘Citizens as well as Supporters’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam smart watch meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.
When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.
After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.
At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.
Number of uses of the ‘Residents and Supporters’ card.( 14 ).
Week in the Life of a Football Supporter with a Resident’s Smart Card.
Part 4 of 8.
Thursday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.
Sam has study leave in the afternoon and travel home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.
As Sam is registered as a mature student studying at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.
Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.
When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.
Number of uses of the ‘Residents and Supporters’ smart card (12 ).
Week in the Life of a Football Supporter with a Resident’s Smartcard.
Part 5 of 8.
Friday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to the councils ‘One Stop Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.
As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.
After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.